Building emotional intelligence
- Category
- Mental health & wellbeing
- Audience
- All Staff
- Format
- eLearn
- Duration
- 30 minutes
Course overview
Our emotional intelligence is a valuable skill that can generate positive, constructive outcomes, personally and professionally. When applied effectively, it can help get us through some difficult situations and overcome communication barriers. This module looks at what it means to be emotionally intelligent and outlines five key components that are known to be present when emotional intelligence is applied. Some tips and strategies are provided to help develop and enhance these five areas.
Learning outcomes
- Define emotional intelligence and recognise its key elements
- Identify some potential benefits of emotional intelligence
- Apply some of the principles of emotional intelligence in your workplace
- Apply some communication tips to help boost psychological health and build constructive relationships at work
- Apply some strategies to improve your interactions at work and to better understand others
Compliance outcomes
- Uphold your duty of care under the Model Work Health and Safety Act 2011 (Cth)
- Equip employees with the ability to manage emotions, exercise empathy, and improve interactions with others
- Effectively mitigate psychosocial risks and create a healthier, more productive workplace
- Directly address the Act's emphasis on psychological safety
- Demonstrate a commitment to employee wellbeing and building a great workplace culture
Benefits
- Explains the components and benefits of emotional intelligence in the workplace.
- Enhances self-awareness, empathy, and emotional regulation skills.
- Improves communication and relationship-building.
- Helps manage workplace stress and improve productivity.
- Supports compliance with psychological safety requirements under health and safety laws.
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