Finding common ground: handling conflict at work for employees
- Category
- Respect at work
- Audience
- All Staff
- Format
- eLearn
- Duration
- 30 minutes self paced
Course overview
Where two or more personalities come together in a demanding environment, there is the potential for conflict situations to arise. While this is normal in today’s busy workplace, allowing conflict to persist can pose a risk to wellbeing, performance and team culture. This session explores the causes and impacts of conflict at work, and provides guidance on how to avoid conflict where appropriate. It guides participants through some healthy communication styles and provides tips and insights to help ensure people can work through problems without harming working relationships.
Learning outcomes
- Identify some common causes of conflict at work
- Apply some practical strategies to prevent conflict situations escalating
- Recognise the signs when a working relationship needs help
- Identify your preferred style of conflict management
- Identify solutions and pathways to achieve mutual agreements
- Access some helpful options for further support
Compliance outcomes
- Equip employees with the skills to navigate disagreements and resolve conflicts constructively
*Significantly reduce the risk of psychosocial harm, as outlined in the Model Work Health and Safety Act 2011 (Cth) - Empower employees to contribute to a positive work culture
- Minimise conflict-related stress and anxiety
- Promote a safe and healthy work environment
Benefits
- Provides tools for employees to handle workplace conflicts constructively
- Promotes understanding of different conflict styles
- Encourages effective communication and problem-solving
- Reduces workplace stress and promotes a positive environment
- Supports compliance with workplace health and safety standards
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