Finding common ground: handling conflict at work for employees
Course overview
Where two or more personalities come together in a demanding environment, there is the potential for conflict situations to arise. While this is normal in today’s busy workplace, allowing conflict to persist can pose a risk to wellbeing, performance and team culture. This session explores the causes and impacts of conflict at work, and provides guidance on how to avoid conflict where appropriate. It guides participants through some healthy communication styles and provides tips and insights to help ensure people can work through problems without harming working relationships.
Learning outcomes
- Identify some common causes of conflict at work
- Apply some practical strategies to prevent conflict situations escalating
- Recognise the signs when a working relationship needs help
- Identify your preferred style of conflict management
- Identify solutions and pathways to achieve mutual agreements
- Access some helpful options for further support
Compliance outcomes
- Equip employees with the skills to navigate disagreements and resolve conflicts constructively
*Significantly reduce the risk of psychosocial harm, as outlined in the Model Work Health and Safety Act 2011 (Cth) - Empower employees to contribute to a positive work culture
- Minimise conflict-related stress and anxiety
- Promote a safe and healthy work environment
Benefits
- Provides tools for employees to handle workplace conflicts constructively
- Promotes understanding of different conflict styles
- Encourages effective communication and problem-solving
- Reduces workplace stress and promotes a positive environment
- Supports compliance with workplace health and safety standards
I have been designing and conducting training in risk and compliance for 20+ years and I just wanted to share that the Enmasse training was some of the best online training I’ve ever done. When you see something that is human centred, personable, effective, digestible and easy to use, it’s rare.
I've recently become more aware of unconscious bias and affinity bias as barriers to true inclusion. The affinity bias exercise (around people you trusted) was really valuable as it was a bit of a light bulb moment and further broadened my understanding of some of the psychological factors at play in this space.
Great presenters. Very engaging. As a female who has been engaged in this work for some time it was refreshing to see that a majority of the men in the room are now on board with this messaging.
The facilitator was great – she really cared about mental health issues and it showed. The practical examples were excellent.
I found defining the key concepts of mental health and wellbeing, the symptoms and how to respond appropriately was excellent.
The case studies were excellent, and the practical tips on how to mange certain situations.
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Our online learning courses are meticulously designed to incorporate the latest regulations and best practices. We cover a wide range of compliance topics to help organisations mitigate risks, uphold ethical standards and meet legal requirements. With our automated reporting systems, you can easily track progress and ensure that your team stays on top of their compliance obligations.
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