Building emotional intelligence
Course overview
Our emotional intelligence is a valuable skill that can generate positive, constructive outcomes, personally and professionally. When applied effectively, it can help get us through some difficult situations and overcome communication barriers. This module looks at what it means to be emotionally intelligent and outlines five key components that are known to be present when emotional intelligence is applied. Some tips and strategies are provided to help develop and enhance these five areas.
Learning outcomes
- Define emotional intelligence and recognise its key elements
- Identify some potential benefits of emotional intelligence
- Apply some of the principles of emotional intelligence in your workplace
- Apply some communication tips to help boost psychological health and build constructive relationships at work
- Apply some strategies to improve your interactions at work and to better understand others
Compliance outcomes
- Uphold your duty of care under the Model Work Health and Safety Act 2011 (Cth)
- Equip employees with the ability to manage emotions, exercise empathy, and improve interactions with others
- Effectively mitigate psychosocial risks and create a healthier, more productive workplace
- Directly address the Act's emphasis on psychological safety
- Demonstrate a commitment to employee wellbeing and building a great workplace culture
Benefits
- Explains the components and benefits of emotional intelligence in the workplace.
- Enhances self-awareness, empathy, and emotional regulation skills.
- Improves communication and relationship-building.
- Helps manage workplace stress and improve productivity.
- Supports compliance with psychological safety requirements under health and safety laws.
I have been designing and conducting training in risk and compliance for 20+ years and I just wanted to share that the Enmasse training was some of the best online training I’ve ever done. When you see something that is human centred, personable, effective, digestible and easy to use, it’s rare.
I've recently become more aware of unconscious bias and affinity bias as barriers to true inclusion. The affinity bias exercise (around people you trusted) was really valuable as it was a bit of a light bulb moment and further broadened my understanding of some of the psychological factors at play in this space.
Great presenters. Very engaging. As a female who has been engaged in this work for some time it was refreshing to see that a majority of the men in the room are now on board with this messaging.
The facilitator was great – she really cared about mental health issues and it showed. The practical examples were excellent.
I found defining the key concepts of mental health and wellbeing, the symptoms and how to respond appropriately was excellent.
The case studies were excellent, and the practical tips on how to mange certain situations.
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Our online learning courses are meticulously designed to incorporate the latest regulations and best practices. We cover a wide range of compliance topics to help organisations mitigate risks, uphold ethical standards and meet legal requirements. With our automated reporting systems, you can easily track progress and ensure that your team stays on top of their compliance obligations.
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