Managing challenging customer interactions [microlearn]
- Category
- Mental health & wellbeing
- Audience
- All Staff
- Format
- microlearn
- Duration
- 8 minutes
A condensed version of the full workshop, covering the core de-escalation techniques for managing difficult customer interactions in the moment.
Learning outcomes
- Apply three core de-escalation techniques
- Recognise when to disengage or escalate to a supervisor
- Recover composure quickly after a difficult interaction
Compliance outcomes
- Supports WHS obligations relating to customer-facing psychosocial risk
Benefits
- A quick, accessible refresher for staff who've already done the full workshop
- Practical, in-the-moment techniques staff can apply immediately
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