Understanding conflict
- Category
- Respect at work
- Audience
- All Staff
- Format
- microlearn
- Duration
- 8 minutes
This microlearn explores why workplace conflict happens and how to recognise unhealthy patterns before they escalate. It lays the groundwork for the more practical conflict-handling courses elsewhere in the catalogue.
Learning outcomes
- Understand common causes of workplace conflict
- Recognise unhealthy conflict patterns early
- Distinguish between healthy disagreement and harmful conflict
Compliance outcomes
- Supports WHS obligations relating to conflict as a psychosocial hazard
Benefits
- A shared understanding of what conflict looks like before it escalates
- Foundation for more effective conflict resolution across the team
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