Understanding conflict

Where two or more personalities come together in a demanding environment, there is the potential for conflict situations to arise. While this is normal in today’s busy workplace, allowing conflict to persist can pose a risk to wellbeing, performance and team culture. This module explores the causes and impacts of conflict at work, and provides guidance for leaders on how to avoid and manage conflict in the team where appropriate. It guides participants through some healthy communication styles and provides tips and insights to help ensure people can work through problems without harming working relationships.