Trauma-informed care for HR leaders

Being exposed to traumatic events is recognised as a psychosocial hazard, so understanding trauma-informed approaches is a key capability for HR practitioners. This session covers the essentials of applying the principles of trauma-informed care and support when team members may be struggling after exposure to a traumatic event. That might range from responses to global conflicts or natural disasters, to dealing with aggressive behaviour, in person, by phone or by email, or seeing distressing images or reading about distressing events. It gives a practical framework for applying trauma-informed principles to a supportive conversation, an overview of the types of trauma we might see at work, and insights for managing self-care around vicarious and secondary trauma. The session can also be tailored for contact officers and wellbeing champions.