Managing client expectations
- Category
- Mental health & wellbeing
- Audience
- All Staff
- Format
- Workshop
- Duration
- 1 hour
This program helps you understand what motivates clients, and how to build client loyalty through active needs analysis. It covers the importance of setting short, medium and longer-term timeframes for delivery, how to set expectations, and how to manage disappointments and setbacks.
Course overview
This program helps you understand what motivates clients, and how to build client loyalty through active needs analysis. It covers the importance of setting short, medium and longer-term timeframes for delivery, how to set expectations, and how to manage disappointments and setbacks.
Learning outcomes
- Understand what motivates clients
- Build client loyalty through active needs analysis
- Set short, medium and longer-term timeframes for delivery
- Set expectations clearly
- Manage disappointments and setbacks
Benefits
- Clearer expectations, set from the start
- A structured way to understand what a client needs
- Confidence in handling setbacks
Contact us
We will work with you to embed safety, care and accountability across your organisation.