Contact Officer training

This half-day workshop defines the role of the Contact Officer, and teaches how to set appropriate boundaries and ensure people’s wellbeing while educating about positive duty, discrimination, bullying, harassment and other workplace issues. We use complex scenarios and roleplays to challenge participants to respond in helpful, trauma-informed ways to issues relating to unlawful workplace behaviours as well as “grey area” problems. We explore how to identify the core problem and reduce risks for the organisation, the Contact Officer, and the staff members who come to see the Contact Officer. We provide a clear understanding of what the law says and how this applies to the role. Our training is unique, as it looks at the Contact Officer role from a mental health perspective, not just a risk and compliance one.