Mediation skills for managers

Our lead mediators at Enmasse share their secrets and best-practice techniques for understanding, managing and resolving conflicts within your team in this full day (or double half-day) session.

With a 100% success rate in achieving breakthrough results with workplace conciliation challenges, we are committed to equipping leaders with the skills to facilitate difficult conversations between team members and to eliminate some of the common causes of conflict in the team, while restoring trust, healthy communication and the highest standards of care and respect.

This practical session will workshop a number of interpersonal tensions of varying complexity to which participants will apply a conflict resolution framework. Participants will learn some de-escalation techniques as well as strategies for intervening early before conflict situations escalate.

Contact us for a full program outline.