Mediation skills for managers
- Category
- Belonging & inclusion
- Audience
- leader
- Format
- Workshop
- Duration
- 1 day
Our lead mediators at Enmasse share their secrets and best-practice techniques for understanding, managing and resolving conflicts within your team in this full day (or double half-day) session.
With a 100% success rate in achieving breakthrough results with workplace conciliation challenges, we are committed to equipping leaders with the skills to facilitate difficult conversations between team members and to eliminate some of the common causes of conflict in the team, while restoring trust, healthy communication and the highest standards of care and respect.
This practical session will workshop a number of interpersonal tensions of varying complexity to which participants will apply a conflict resolution framework. Participants will learn some de-escalation techniques as well as strategies for intervening early before conflict situations escalate.
Contact us for a full program outline.
Learning outcomes
- Understand how conflict arises within a team
- Use best-practice techniques to resolve conflict
- Remove some of the common causes of conflict
- Intervene early when issues become evident
Compliance outcomes
- Support a duty of care for people in your team
- Demonstrate proactive steps toward preventing conflict from escalating
Benefits
- Conflict resolved earlier, before it escalates
- Managers who feel prepared to step in
- Techniques shared by Enmasse's lead mediators
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We will work with you to embed safety, care and accountability across your organisation.