Terms of Business
Enmasse2 Ltd
Company Registration Number: 14332190
These Terms of Business govern all services provided by Enmasse2 Ltd ("Enmasse", "we", "us", "our") to clients.
1.1 In these Terms:
"Client" means the person, company or organisation engaging Enmasse's services; "Proposal" means the written proposal or quote provided by Enmasse detailing the Services; "Services" means the training, consulting, workshops, assessments and related services described in the Proposal; "Fees" means the fees set out in the Proposal;
"Confidential Information" means all information (whether oral, written, electronic or visual) disclosed by one party to the other that:
(a) is marked as confidential;
(b) is by its nature confidential and not otherwise publicly available through no breach of this agreement and/or was already known to the receiving party without restriction;
(c) the receiving party knows or ought to know is confidential.
"Deliverables" means any materials, reports, assessments or other outputs to be provided under the Proposal; "Business Day" means a day other than a Saturday, Sunday or public holiday in England and Wales; "Data Protection Laws" means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any successor or replacement legislation.
2.1 These Terms form part of the contract between Enmasse and the Client. The contract comprises:
(a) the Proposal;
(b) these Terms of Business; and
(c) any other documents expressly incorporated by reference.
2.2 The Client accepts these Terms and the Proposal through one or more of the following:
(a) signing and returning the Proposal;
(b) making payment pursuant to the Proposal;
(c) requesting Enmasse to commence work; or
(d) otherwise acting in a manner consistent with acceptance.
2.3 In the event of any inconsistency between documents, the order of precedence shall be: (1) the Proposal; (2) these Terms.
3.1 Payment is due within thirty (30) days of the invoice date ("Due Date").
4.1 Enmasse will use reasonable endeavours to accommodate requests for additions, amendments or variations to the Services.
4.2 If variations result in additional time or resources being required, Enmasse will:
(a) notify the Client of the likely additional costs; and
(b) obtain the Client's approval before proceeding.
4.3 Additional work will be charged at Enmasse's then-current rates unless otherwise agreed in writing.
4.4 Additional sessions beyond those contracted will be charged at the rates specified in the Proposal.
5.1 If the Client cancels a scheduled workshop or Service, the following cancellation fees apply:
(a) More than 5 Business Days' notice: no cancellation fee;
(b) 3-5 Business Days' notice: 50% of the applicable Fee;
(c) 1-2 Business Days' notice: 100% of the applicable Fee;
(d) Same day or no notice: 100% of the applicable Fee plus any non-recoverable expenses incurred.
5.2 If the Client reschedules a workshop or Service and provides a confirmed alternative date within 2 Business Days of cancellation, no cancellation fee applies provided the rescheduled date is within 90 days of the original date.
5.3 Enmasse may cancel or reschedule Services by giving the Client reasonable notice if:
(a) the facilitator is unable to deliver the Services due to illness, injury or other circumstances beyond Enmasse's control;
(b) the Client has failed to meet its obligations under this agreement;
(c) the Client has outstanding unpaid invoices; or
(d) circumstances arise that make it impracticable or inadvisable to proceed.
5.4 If Enmasse cancels Services under clause 5.3(a) or (d), Enmasse will work with the Client to reschedule at no additional cost. If rescheduling is not possible, Enmasse will refund any Fees paid for the cancelled Services.
[NOTE: Full UK Terms document contains all 16 sections with complete UK-specific legal references including: Client Obligations, Intellectual Property Rights, Confidentiality, Data Protection (UK GDPR), Warranties and Representations (Consumer Rights Act 2015), Liability and Indemnity (including Sale of Goods Act 1979, Supply of Goods and Services Act 1982), Insurance (£1,000,000 minimum), Force Majeure, Termination, Dispute Resolution (CEDR mediation), and General Provisions (England and Wales governing law, Contracts (Rights of Third Parties) Act 1999)]
Enmasse2 Ltd
Company Registration Number: 14332190
Registered in England and Wales
Registered Office: Bankside 300 Peachman Way, Broadland Business Park, Norwich, Norfolk, NR7 0LB
Email: enquiries@enmasse2.com
Phone: +44 208 133 8775
VAT Registration Number: 445 2777 73
Version: December 2025