Mediation: Enhancing wellbeing and reducing costs in the workplace

Conflict in the workplace is a common issue that can significantly impact employee wellbeing and organisational efficiency. With workplace disputes on the rise due to various global and social factors, it’s crucial for businesses to adopt effective conflict resolution strategies like mediation.

The importance of mediation
In Australia, 9.7% of respondents to the APS employee census said they were subjected to harassment or bullying in their current workplace in the past 12 months. Workplace conflicts, if left unresolved, can lead to increased stress, absenteeism, and turnover, ultimately costing organisations a substantial amount of money. Research by ACAS estimates that workplace conflict in the UK alone could cost nearly £30 billion annually. Effective mediation can help mitigate these costs by providing a more genuine and lasting solution compared to formal grievance procedures.

Benefits of mediation

• Improved wellbeing: Mediation fosters a healthier work environment by allowing open, confidential discussions that can resolve issues amicably and improve workplace relationships.
• Cost-effective: Mediation is faster and less costly than formal grievance procedures, saving both time and resources.
• Enhanced productivity: By addressing conflicts early, mediation helps maintain productivity and morale, leading to higher employee engagement.
• Cultural shift: Promoting mediation as a default approach can transform the workplace culture, making it more inclusive and supportive.

The role of managers and HR
Managers and HR professionals play a critical role in conflict resolution but can sometimes want extra support. Investing in conflict management training for these individuals can enhance their ability to handle disputes effectively, fostering a more supportive work environment.

Internal Mediation Services (IMS)
For larger organisations, establishing an Internal Mediation Service (IMS) can be an efficient way to address conflicts. An IMS allows trained internal mediators to resolve disputes early, promoting a culture of conflict resolution within the organisation. In cases requiring more impartiality, external mediators can be brought in to provide unbiased resolutions.

Enmasse Mediation services
At Enmasse, we offer comprehensive mediation services designed to resolve workplace conflicts, disputes, and harassment issues. Our professional team prioritises confidentiality and impartiality, ensuring a safe space for all parties to express their concerns.

Key features of our mediation services:

• Confidential and impartial: We provide safe, private spaces for conflict resolution.
• Customised solutions: Our mediation plans are tailored to meet the unique needs of your organisation.
• Positive workplace culture: Our services promote communication, respect, and understanding.

Transform conflict into an opportunity for growth by engaging in our mediation services to foster understanding, rebuild relationships, and create a more harmonious work environment. For more information, visit our Mediation Services page or contact us today.

References:
https://practicebusiness.co.uk/counting-the-cost-how-mediation-can-save-billions
https://hrzone.com/mediation-and-wellbeing-an-all-weather-strategy/
https://www.apsc.gov.au/working-aps/state-of-service/2022/report/culture/state-service-report-2021-22-chapter-2-diverse-and-inclusive-workplaces/21-respectful-workplaces