Psychological Safety In The Workplace
MORE THAN JUST A BUZZWORD
In recent years, the concept of psychological safety has gained significant traction in the business world. But are efforts to build this environment genuine? Leaders beware, as employees can easily see through insincere attempts to create a psychologically safe workspace.
The essence of psychological safety
Psychological safety is the bedrock of a healthy workplace. It refers to an environment where team members feel safe to express their thoughts, share ideas, admit mistakes, and embrace their vulnerabilities without fear of ridicule, humiliation, or retribution. In a psychologically safe workplace, employees can freely voice their opinions, knowing that their contributions are valued and respected.
The challenge for leaders
Building a psychologically safe environment requires genuine effort and commitment from leaders. It's not just about implementing policies; it's about embodying the principles of openness and empathy. This involves:
- Some relinquishment of control
- Becoming comfortable with ambiguity
- Listening graciously to feedback and accepting it with an open mind, rather than defensively justifying actions
- Embracing the emotional discomfort that comes with acknowledging one's fallibility
The role of empathetic leadership
A recent report by Boston Consulting Group highlights the importance of empathetic leadership in fostering psychological safety. Empathetic leaders understand and respect their team members' perspectives and emotions, setting a tone that encourages open and honest communication. This approach is particularly crucial for supporting diverse groups, including women, people of colour, LGBTQ+ employees, people with disabilities, and those from economically disadvantaged backgrounds.
Assessing psychological safety
To determine if your workplace is psychologically safe, consider these questions:
- Is constructive feedback given supportively?
- Can problems and tough issues be raised openly?
- Are diverse opinions welcomed?
- Is risk-taking encouraged?
- Is it easy to ask for help?
- Are efforts and skills recognised and valued?
Psychological safety is vital for a productive and inclusive workplace. While the responsibility primarily lies with management, every employee plays a role in fostering this environment. Leaders should lead by example, promoting openness and understanding. By prioritising psychological safety, organisations can not only reduce attrition but also enhance employee satisfaction, motivation, and the overall health of their workplace culture.
Connect with Enmasse for a psychologically safer workplace
At Enmasse, we understand the transformative power of a psychologically safe workplace. Our commitment is not just to talk about psychological safety, but to actively embody and foster it within organisations. If you're looking to cultivate a culture of openness, trust, and empathy in your workplace, we're here to help.
Whether you're a leader seeking to enhance your team's dynamics or an organisation aiming to improve overall employee well-being and satisfaction, Enmasse offers tailored solutions. Our team of experts specialises in organisational psychology, leadership training, and creating inclusive work environments.
Contact us at Enmasse to explore how we can support your journey to achieving true psychological safety.
References:
https://hbr.org/2023/12/how-leaders-fake-psychological-safety?utm_medium=email&utm_source=newsletter_monthly&utm_campaign=leadership_activesubs&utm_content=signinnudge&deliveryName=DM306557https://www.bcg.com/publications/2024/psychological-safety-levels-playing-field-for-employees
https://www.forbes.com/sites/traversmark/2024/01/04/a-psychologist-explains-a-psychologically-safe-workplace/?sh=73d46d6d7883
