Messages that matter: boosting your communication skills

This program is appropriate for both staff and managers. It includes opportunities to practise open and positive communication techniques in realistic situations. Contexts we discuss include dealing with change, talking about performance, motivating others, and having difficult or emotive conversations. Eight sure-fire strategies will be showcased and participants challenged to apply them in ways that suit their own personal style. These include taking responsibility for what you say (e.g. using “I” messages), communicating in solution-focused and optimistic ways and acknowledging and validating what the other person is expressing. It’s a fascinating area and a chance to make some small changes in how we express ourselves and listen at work.