Managing customers for better mental health
- Category
- Mental health & wellbeing
- Audience
- All Staff
- Format
- Workshop
- Duration
- 1 hour
This program helps people who deal directly with customer demands and complaints to manage conversations, clarify possible options and reach agreement. It looks at how customer aggression can take its toll, and explores ways to build resilience and optimism while managing customer challenges effectively. Participants can choose from a range of techniques to lower the stress of direct customer relations, and proactively create a less stressful dynamic with future clients.
Course overview
This program helps people who deal directly with customer demands and complaints to manage conversations, clarify possible options and reach agreement. It looks at how customer aggression can take its toll, and explores ways to build resilience and optimism while managing customer challenges effectively. Participants can choose from a range of techniques to lower the stress of direct customer relations, and proactively create a less stressful dynamic with future clients.
Learning outcomes
- Manage conversations with customers, clarify options and reach agreement
- Understand how customer aggression can take its toll
- Build resilience and optimism while managing customer challenges
- Choose from a range of techniques to lower the stress of direct customer relations
- Create a less stressful dynamic with future clients
Compliance outcomes
- Support the management of customer aggression as a workplace risk
- Support the wellbeing of people in customer-facing roles
Benefits
- Less stress in direct customer relations
- Confidence to manage difficult conversations and reach agreement
- Techniques you can choose from to suit the situation
Contact us
We will work with you to embed safety, care and accountability across your organisation.